Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To use the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same way as is allowed for testing goods in a physical store.

If the goods have been used for purposes other than what is necessary to ascertain their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refund amount according to the decrease in the value of the goods.

To return the goods, a declaration of withdrawal from the purchase of the goods must be submitted. The form can be found here: withdrawal form, and it must be sent to the e-mail address info@trenniekspert.ee no later than 14 days after receiving the goods.

The cost of returning the goods shall be borne by the buyer, except in cases where the reason for return is that the product to be returned does not correspond to what was ordered (e.g., wrong or defective product).

The buyer must return the goods within 14 days of submitting the declaration or provide proof that they have handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store shall immediately, but no later than 14 days from receiving the declaration of withdrawal, refund all payments received from the buyer under the contract.

The Online Store may refuse to make refunds until it has received the item that is the subject of the contract or until the buyer has provided proof that they have sent back the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Online Store is not obliged to refund the consumer the cost exceeding the cost of the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store has been significantly lower than the market price due to an error.

Right to File a Complaint

The Online Store is responsible for any non-conformity or defect in the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the date of delivery of the goods to the buyer. Within the first year from the delivery of the item to the buyer, it is presumed that the defect existed at the time of delivery. It is the Online Store's responsibility to refute this presumption.

If a defect appears, the buyer has the right to contact the online store within two months at the latest by sending an email to info@trenniekspert.ee or by calling: +372 5911 8776.

The Online Store is not responsible for defects that arise after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract to the buyer.

The Online Store will respond to the consumer's complaint in writing or in a format that allows for written reproduction within 15 days.

Direct Marketing and Processing of Personal Data

The Online Store uses personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store transmits personal data to companies providing transport services for the purpose of delivering the goods.

The Online Store sends newsletters and offers to the buyer's email address only if the buyer has expressed a wish to do so by entering their email address on the website and indicating their desire to receive direct marketing messages.

The buyer can unsubscribe from offers and newsletters sent to their email at any time by notifying us via email or by following the instructions provided in the email containing the offers.

Dispute Resolution

If the buyer has any complaints regarding the Online Store, they should be sent to the email address info@trenniekspert.ee or by calling: +372 5911 8776

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedural terms and conditions can be found and an application can be submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The review of the buyer's complaint by the committee is free of charge.

The buyer may turn to the European Union's online dispute resolution platform here.