ONLINE STORE TERMS AND CONDITIONS OF SALE

The owner of the online store trenniekspert.ee (hereinafter referred to as the Online Store) is PRM grupp OÜ (registration code 17032105), located at Siidisaba 7.

Validity of sales contract, product and price information

These terms and conditions apply to the purchase of goods from the Online Store.

The prices of the products sold in the Online Store are indicated next to the products. A fee for delivery of the goods will be added to the price. All prices of goods sold in the Online Store are in euros.

The delivery fee depends on the buyer's location and the delivery method. The delivery fee is displayed to the buyer when placing the order.

Information about the goods is provided directly next to the goods in the Online Store.

Placing an order

To order goods, add the desired products to the shopping cart. To place an order, fill in the required data fields and choose a suitable delivery method for the products. The amount to be paid will then be displayed on the screen, which can be paid securely using the following payment methods:

• Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank
• Visa/Mastercard card payments
• Apple Pay and Google Pay
• Pay later solutions

NB! When paying via bank link, be sure to click the "Back to merchant" button on the bank's page.

Payments are mediated by Montonio Finance UAB. Payment takes place outside the Online Store in a secure environment – in the secure environment of the respective bank when paying via bank link, and in the secure environment of Montonio Finance UAB when paying by credit card. The seller does not have access to the customer's bank and credit card data. The contract comes into force upon receipt of the amount due to the Online Store's settlement account.

The owner of the Online Store is the responsible data controller for personal data and transfers the personal data necessary for payment processing to the authorized processor Montonio Finance UAB.

If the ordered goods cannot be delivered due to the goods running out or for any other reason, the buyer will be notified as soon as possible and the paid money (including delivery costs) will be refunded without delay, but no later than within 14 days of sending the notification.

Delivery

Goods are shipped to the following countries: Estonia

The buyer has the following options for receiving the goods: Trenniekspert ensures the transport of the given product to the destination agreed with the client.

Shipping costs are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally arrive at the destination specified by the buyer within 25-35 working days from the effective date of the sales contract. Delivery outside Estonia takes place within 45 calendar days.

In exceptional cases, the goods may be delivered within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same way as testing the goods in a physical store is allowed.

If the goods have been used for purposes other than what is necessary to ascertain their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the amount to be refunded in proportion to the decrease in the value of the goods.

To return the goods, a withdrawal application must be submitted, the form of which can be found here: withdrawal application, and sent to the email address info@trenniekspert.ee no later than 14 days after receiving the goods.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g., wrong or defective product).

The buyer must return the goods within 14 days after submitting the application or provide proof that they have handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the Online Store will refund all payments received from the buyer under the contract without delay, but no later than 14 days after receiving the withdrawal application.

The Online Store may refuse to make refunds until it has received the item that is the subject of the contract back, or until the buyer has provided proof that they have sent the item back, whichever occurs first.

If the buyer has explicitly chosen a delivery method different from the cheapest ordinary delivery method offered by the Online Store, the Online Store is not obliged to reimburse the consumer for the cost exceeding the cost associated with the ordinary delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price due to an error.

Right to file a complaint

The Online Store is responsible for the non-conformity or defect of the goods sold to the buyer with the terms of the contract, which existed at the time of delivery of the item and becomes apparent within two years from the delivery of the goods to the buyer. Within the first year from the delivery of the item to the buyer, it is presumed that the defect existed at the time of delivery. It is the Online Store's obligation to refute this presumption.

In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@trenniekspert.ee or by calling: +372 5911 8776.

The Online Store is not responsible for defects that have arisen after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract to the buyer.

The Online Store will respond to the consumer's complaint in writing or in a form allowing written reproduction within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store transfers personal data to transport service providers for the purpose of delivering the goods.

The Online Store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed such a wish by entering their e-mail address on the website and indicating their desire to receive direct marketing messages.

The buyer can at any time opt out of offers and newsletters sent to their e-mail by notifying us via e-mail or by following the instructions provided in the e-mail containing the offers.

Dispute resolution

If the buyer has any complaints regarding the Online Store, they should send them to the e-mail address info@trenniekspert.ee or call: +372 5911 8776.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The procedural conditions and application form can be found here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The review of the buyer's complaint by the committee is free of charge.

The buyer may also turn to the European Union's online dispute resolution platform here.