The owner of the online store trenniekspert.ee (hereinafter the Online Store) is PRM grupp OÜ (registration code 17032105 ), located at Siidisaba 7 .

Validity of the sales contract, product and price information

The terms of sale apply to purchases of goods from the Online Store.

The prices of products sold in the online store are indicated next to the products. A delivery fee is added to the price. All prices of products sold in the online store are in euros.

The delivery fee depends on the buyer's location and the delivery method. The delivery fee is displayed to the buyer when placing the order.

Information about the product is provided in the Online Store directly next to the product.

Order processing

To order goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate delivery method for the products. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:

Estonian bank payments: Swedbank , SEB , Luminor , LHV , Coop Pank , Citadele , Pocopay

NB! When paying with a bank link, be sure to click the "Return to merchant" button on the bank page.

Payments are mediated by Opay. Payment takes place outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the OPAY secure environment. The Seller does not have access to the customer's bank and credit card details. The Agreement enters into force upon receipt of the amount due to be paid to the Online Store's current account.

The owner of the online store is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor Opay.

If the ordered goods cannot be delivered due to the goods being out of stock or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.

Delivery

Goods are shipped to the following countries: Estonia

The buyer has the following options for receiving the goods: Trenniekspert ensures the transport of the given product to a destination suitable for the customer.

The shipping cost is already included in the product price.

Shipments within Estonia generally arrive at the destination specified by the buyer within 25 working days from the entry into force of the sales contract. Outside Estonia, delivery takes place within 45 calendar days.

In exceptional cases, the goods may be delivered within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in value of the goods.

To return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form , and send it to the e-mail address info@trenniekspert.ee no later than 14 days after receiving the goods .

The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. an incorrect or defective product).

The buyer must return the goods within 14 days of submitting the application or provide proof that he or she has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store will immediately refund to the buyer, but no later than 14 days after receipt of the withdrawal form, all fees received from the buyer under the contract.

The online store may refuse to issue refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that they have returned the item, whichever occurs first.

If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to file a claim

The Online Store is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the Buyer. Within this 1 year from the delivery of the goods to the Buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store's obligation to rebut this presumption.

The buyer has the right to contact the online store within two months of discovering a defect by sending an e-mail to info@trenniekspert.ee or calling +372 5694 2731 .

The online store is not responsible for defects that have arisen after the goods have been delivered to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees incurred under the sales contract to the buyer.

The online store will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transportation services in order to deliver the goods.

The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Dispute resolution

If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@trenniekspert.ee or by phone: +372 5694 2731.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can view the procedural terms and submit an application here . The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the Commission is free of charge.

The buyer may contact the European Union's consumer dispute resolution platform.

PRM grupp OÜ is the controller of personal data, PRM grupp OÜ transfers the personal data necessary for making payments to the authorized processor Opay.